Trust & Policies

Clear terms, so there are no surprises.

Everything you need to know about how we work, what's included and how we protect you.

Service area

We serve Charlotte, Mecklenburg County, Monroe, Union County and surrounding North Carolina service areas, and work remotely with businesses in those communities.

Written scope

Every package includes a written scope covering page count, features and revision rounds so you always know exactly what you're getting.

Secure checkout

All payments are processed through secure checkout. A deposit begins your project and the balance is due before your website goes live.

Customer responsibilities

You provide accurate business information, brand assets, photos, content and any required third-party access so we can build and launch on schedule.

Timeline conditions

The seven-business-day target begins after all required information, assets and access are received, and pauses if content or approvals are delayed.

Revision policy

Each package includes a defined number of revision rounds. Additional rounds or new scope beyond the package can be quoted separately.

Cancellation & refunds

You may cancel before work begins for a full refund of any deposit. Once design work has started, refunds reflect the work completed to date.

Privacy policy

We only collect the information needed to build your website and respond to your inquiries. We never sell your data or share it beyond what's required to deliver our service.

Terms of service

Our services are provided as described in each package and written scope. Ongoing hosting, domain and care plans are billed separately and disclosed before purchase.

Accessibility statement

We build with accessibility in mind, including semantic structure, keyboard navigation, visible focus states and readable contrast, and welcome feedback on improvements.